Support

A clue or puzzle looks wrong

In app versions with Report this puzzle, open that action on the puzzle screen, choose a reason, and optionally add a short note. The app attaches the puzzle ID, mode, and current published clue when available. Leave out personal information, passwords, and receipts. Report received confirms delivery and shows a reference; Report saved to send means it is still on your device and will retry when that same account is online. If asked to sign in, link or restore your account in Profile first.

I want to back up or restore my progress

When Progress backup is available in Profile, link Apple or confirm a recovery email, then choose Enable automatic backup. Each device keeps a separate saved copy. Use Back up now before changing devices, or Show saved backups to review and restore a copy. Restore replaces this device’s solo progress after confirmation and restarts the app. Purchased hint credits stay on the device where they were added; gift hints follow the account, and Restore purchases handles ad-free access.

You can turn off automatic backup or delete a saved device backup in Profile. Turning backup off leaves the existing cloud copy available. Offline play remains available. A failed or pending backup is not a confirmed cloud save; check Last backed up before relying on it.

Automatic error reports

Where available, Profile includes Automatic error reports to help investigate save, hint, purchase, backup, and screen failures. It sends a small error category, operation, app version, platform, and puzzle ID when available, linked to your account. It does not send raw errors, typed text, purchase receipts, or credentials. Turn it off at any time; puzzle reports you choose to send still work.

A room is not updating

Confirm that the device is online, then return to Versus and reopen the active room. Shared co-op guesses synchronize after a move is accepted. Live draft typing appears in co-op only; duel typing stays private.

A turn notification did not arrive

In Profile, turn on Co-op turn alerts. Also allow notifications in the device settings and confirm that the room is not muted. Push banners require a physical device; browser and simulator previews do not receive production push banners.

An ad says it is unavailable

Ads require a network connection, an available ad from Google, and any consent required for your region. Rewarded hints are granted only after a rewarded ad completes. Availability is not guaranteed every time.

A purchase is missing

Open Profile and choose Restore purchases for the one-time ad-free upgrade. Hint packs are consumable and are not restored like a permanent purchase. Apple or Google handles billing and refund eligibility through the store used for the purchase.

Text or motion is uncomfortable

Profile includes text-size controls, dark mode, high contrast, reduced motion, and haptics. Unlimited Word Puzzles uses its Standard text size by default so puzzle grids keep their intended layout.