Support
Find quick fixes for daily puzzles, friend rooms, notifications, ads, purchases, and accounts.
Account and data requests
Unlimited Word Puzzles includes immediate account deletion in Profile. If you no longer have access to the app, review the web-request instructions and the data that is removed.
A room is not updating
Confirm that the device is online, then return to Versus and reopen the active room. Shared co-op guesses synchronize after a move is accepted. Live draft typing appears in co-op only; duel typing stays private.
A turn notification did not arrive
In Profile, turn on Co-op turn alerts. Also allow notifications in the device settings and confirm that the room is not muted. Push banners require a physical device; browser and simulator previews do not receive production push banners.
An ad says it is unavailable
Ads require a network connection, an available ad from Google, and any consent required for your region. Rewarded hints are granted only after a rewarded ad completes. Availability is not guaranteed every time.
A purchase is missing
Open Profile and choose Restore purchases for the one-time ad-free upgrade. Hint packs are consumable and are not restored like a permanent purchase. Apple or Google handles billing and refund eligibility through the store used for the purchase.
Text or motion is uncomfortable
Profile includes text-size controls, dark mode, high contrast, reduced motion, and haptics. Unlimited Word Puzzles uses its Standard text size by default so puzzle grids keep their intended layout.
Contact support
For a problem not covered here, use the developer support email shown on the Unlimited Word Puzzles App Store or Google Play listing. Include your device type, app version, and a short description. Never send a password, full purchase receipt, or private room invitation.